FAQS

 PURPOSE-DRIVEN CREATIVITY : GETTING IT RIGHT, KEEPING IT REAL 

 QUESTION: 

DO YOU OFFER JUST A LOGO?

 ANSWER: 

We believe that in order to truly tell your brand’s story and set your business up for success for years to come that it takes more than just a logo mark to be successful. For that reason, we do not offer just a logo and only specialize in full branding. Trust us it’s worth doing right the first time!

 QUESTION: 

WHAT IS A CREATIVE RETAINER?

 ANSWER: 

A creative retainer is an agreement between your business and ours that allows you to contract for as few as 10 hours of service per month. A creative retainer gives you instant access to a wide range of professional graphic design services minus the overhead associated with a permanent employee.

 QUESTION: 

HOW DO I CREATE & PAY FOR MY CREATIVE RETAINER?

 ANSWER: 

You create your package by choosing the number of monthly design hours. TTEC offers packages ranging from 10 hours to 30 hours per month. Payments for your creative retainer are due on the first of the month. Contact us to discuss how a creative retainer package can work for you.

 QUESTION: 

WILL I RECEIVE AN ACCOUNTING OF MY HOURS?

 ANSWER: 

Each month, TTEC Creative will prepare an invoice that shows all of the time we’ve spent on your projects.

 QUESTION: 

WHAT ARE THE ADVANTAGES OF A CREATIVE RETAINER?

 ANSWER: 

By entering a creative retainer agreement, you can save up to 15% or more on graphic design services. With a creative retainer, TTEC reserves your retainer time exclusively for you, so even if you have rush work, or an unplanned need, we can respond to your needs immediately. For multiple small projects, you can take advantage of your combined work volume, and avoid the need to seek estimates, manage multiple contracts, and pay multiple invoices. A creative retainer can also stabilize your monthly services budget.

 QUESTION: 

WHAT SERVICES ARE INCLUDED IN THE CREATIVE RETAINER?

 ANSWER: 

RETAINER PACKAGES INCLUDE:

  • Graphic Design: ex. promotional images, typographic treatments, t-shirt designs, flyers, signage, brochures, press kits, direct mail, etc.

  • Digital Materials: ex. social media graphics, blog banners, website updates, eBook covers and layout, html email template design, etc.

 

RETAINER PACKAGES DO NOT INCLUDE:

  • New Logo Design: If you need a new business, product, or project logo designed from scratch, this will be quoted and billed as a flat fee.

  • New Website Design: If you need a new website designed from scratch, this will be quoted and billed as a flat fee.

  • Expenses: Services do not include additional costs like stock photography purchases, subcontractor fees, web hosting purchases and printing. We will consult with you before beginning project work to identify any fees or costs that may be billed in addition to your creative retainer agreement.

 QUESTION: 

WHAT IF I DON'T USE MY HOURS?

 ANSWER: 

At the end of the month, if you haven’t used up all of your retainer hours, we will roll over your leftover hours to next month. After one month, the “rollover” hours expire.